Shipping policy

 Shipping Policy

Thank you for shopping with DOLOCO! We’re committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

 Shipping Methods & Delivery Times

We offer the following shipping options:

Domestic Shipping (Australia)

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International Shipping

  • Standard International: 7–21 business days (varies by destination)

  • Express International: 3–7 business days (subject to availability)

Delivery times are estimates and begin from the date of shipping, not the date of order. Delays may occur due to customs, weather, or high-volume periods.

 Shipping Rates

Domestic Orders

  • Standard Shipping: $9.99

  • Express Shipping: $19.99

International Orders

  • Rates calculated at checkout based on location and weight.

  • Customs duties and taxes may apply (see below).

 Customs, Duties & Taxes

International orders may be subject to import duties and taxes once the shipment reaches your country. These fees are the responsibility of the customer.

DOLOCO is not responsible for delays caused by customs.

 Order Processing Time

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • During peak seasons or sales, processing may take longer.

 Tracking Your Order

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

 Lost or Stolen Packages

DOLOCO is not responsible for lost or stolen packages once marked as “Delivered” by the carrier. If this occurs, please contact the shipping provider directly or email our support team at doloco.stw@gmail.com — we’re here to help however we can.

Questions?

If you have any questions or concerns about your shipment, feel free to contact us at:

 Email: doloco.stw@gmail.com
 Instagram: doloco.stw